FAQ

Yes, please send us the drawings by email and we will provide you with an offer.

Delivery times depend on availability and the urgency of the customer.
Get in touch with us – we’re sure to find a tailor-made solution.

It's simple: Contact us by email, phone, or through our contact form. The more information you provide (e.g. drawings, parts lists, requirements), the faster you'll receive a tailored quote.

Severe abrasion is usually caused by insufficient lubrication or contact with abrasive particles – regular, proper lubrication and protection from dirt through covers or cleaning help prevent this type of wear.

Cracks in the chain links are often caused by overloading, material fatigue, or corrosive influences – reducing peak loads, using suitable materials, and ensuring even load distribution can effectively prevent this issue.

Pitting is typically caused by corrosive media such as moisture or chlorides – corrosion-resistant chains and protective lubricants provide effective protection.

Rust despite lubrication occurs when the lubricant does not provide sufficient protection or is washed away – choosing a more effective lubricant, using corrosion-protected chains, and adding protective elements like chain covers can help resolve this issue.

Erosion is caused by the continuous impact of fast-moving fluids or particles – using protective covers and highly resistant chain materials can significantly reduce this material loss.

Material fatigue is caused by repeated loading below the yield strength – chains with high fatigue resistance, proper alignment and lubrication, and the avoidance of vibrations help prevent premature failure.

Why is the chain showing external damage?
Such damage is often caused by external mechanical impacts. To prevent this, potential sources of interference should be identified and eliminated, and suitable chain protection (e.g. a chain cover) should be installed.

Uneven wear usually indicates chain misalignment or improper drive setup. Check the alignment of the drive components and ensure the chain has not been installed with a twist.

Color changes are often a sign of thermal overload or excessively high ambient temperatures. Checking the operating load, adjusting the lubrication, and possibly selecting a different chain design can help resolve the issue.

Dynamic or impact loads can lead to material failure. Careful chain design for such stresses and the use of more robust chain types can significantly reduce the risk.

This may be due to hydrogen embrittlement, for example from galvanic processes. Avoid hydrogen-emitting cleaning or coating methods and opt for appropriate material selection.

Deformed fracture points are usually the result of overloading or advanced wear. Regular maintenance and the use of higher-performance chains help to prevent this.

Fractures without visible deformation indicate short-term extreme load peaks. A design suited for dynamic loads and, if necessary, a chain with a higher breaking strength are recommended in such cases.

The main causes are usually dynamic loads or assembly errors, such as issues with the spring clip. Ensure proper installation and use closed or cotter-type connecting links for high-load applications.

Squeaking is often a sign of insufficient lubrication or joint wear. Improving lubrication and using high-quality chains with smoother operation can help resolve the issue.

Chain oscillations are caused by effects such as uneven motion (polygon effect) or resonance in the slack strand. Chain tensioners, adjusted center distances, or sprockets with more teeth can help reduce these vibrations.

Most devices are available from stock.

In case of procurement, the delivery time is usually a maximum of 1–2 weeks.

It depends on the type of damage. A cable break takes a maximum of 1 week, usually 2–4 days.

An inspection, service/repair, and calibration usually take 2 to a maximum of 3 weeks.

They work by detecting an electromagnetic field, an industry-specific high-frequency field that radiates from an underground line when we apply it with a transmitter.

As a standalone device, no.
Water itself is not a significant conductor for the locating signal. A different solution is required, which could include: a push rod (locatable), ground-penetrating radar, or acoustic methods.

You can try the following:

• Use a lower frequency, which may propagate further along a conductor

• Move your grounding rod in the direction of the desired locating area

• Pour water around the grounding rod to increase soil conductivity

• Increase the output power of your transmitter. Also look for a "BOOST" option

Make sure the connection to the pipe is clean (scrape off paint, remove corrosion). Then ensure you are using adequate grounding.
You can do the following:

• Place your grounding rod deeper

• Pour water around your grounding rod

• Use a separate grounding source in the area (signpost, guy wire, etc.)

In most cases, your transmitter indicates how good the circuit you are establishing is. This can be acoustic (the lower the pitch, the better), visual (the higher the mA, the better), or both. If your transmitter does not do this, you need to use your receiver to check the functionality of the ground (the circuit).

Every locating situation is different. Start with a medium frequency (33 kHz), which should work well in most cases. However, if you encounter difficulties, consider the following points:

• Lower frequencies adapt better to the conductor (less radiation)

• Lower frequencies can potentially travel further along a conductor

• Lower frequencies struggle to pass through conductors with higher resistance (e.g., old cast iron, many couplings)

• Higher frequencies perform better on conductors with higher resistance

• Higher frequencies radiate more strongly onto other conductors

• Higher frequencies attenuate faster along the conductor than lower frequencies